Terms of Service

Last updated: [13/9/24]

Welcome to Freequency Studio! These Terms of Service ("Terms") govern your use of our website located at [your website URL] (the "Site") and any services or products provided by Freequency Studio. By accessing or using our Site and services, you agree to be bound by these Terms.

Please read these Terms carefully before using our Site.

1. General Conditions

  • By visiting and/or purchasing from our Site, you agree to be bound by these Terms and any other guidelines or rules posted on the Site.
  • We reserve the right to modify these Terms at any time. It is your responsibility to review these Terms periodically. Continued use of our Site constitutes acceptance of any changes.

2. Eligibility

  • To use our services, you must be at least 18 years old or have permission from a parent or guardian.
  • By agreeing to these Terms, you represent that you are of legal age to form a binding contract and meet all eligibility requirements.

3. Products and Services

  • Freequency Studio offers a range of products, including custom-made and ready-made crystal jewelry. Each product is handmade and unique, and may vary slightly from the images on the Site.
  • We make every effort to accurately display the colors and details of our products, but we cannot guarantee that your device’s display will accurately represent the actual product.

Custom Orders

  • For custom jewelry orders, we offer design consultations and allow for customization of materials and size. Due to the personalized nature of custom orders, all custom products are final sale and cannot be returned.

4. Pricing & Payments

  • All prices are listed in [MYR] and are subject to change without notice.
  • We accept various payment methods, including major credit cards and other payment options provided by our payment processor, PayX.
  • Any taxes, customs, or duties applicable to your order are the responsibility of the customer.

5. Shipping & Delivery

  • Ready-made items: Orders for ready-made items are processed and shipped within [1-3] business days after the order is placed.
  • Made-to-order items: For custom or made-to-order jewelry, please allow [3-5] additional days for production. Once completed, your item will be shipped.
  • Self-pickup for urgent orders: We offer a self-pickup option for urgent orders, available only for customers in the Klang Valley area. To arrange a pickup, please contact us at WhatsApp [+60132888032] or DM us on Instagram [@freequency.studio].
  • Shipping fees are calculated at checkout based on your location and selected shipping method.
  • Freequency Studio is not responsible for any delays caused by shipping carriers or customs.
  • International orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer.

6. Returns & Refunds

  • Standard Products: You may return unused, undamaged standard products within 14 days of receipt for a refund or exchange, minus shipping costs. Return shipping is the customer’s responsibility.
  • Custom Products: Due to the personalized nature of custom jewelry, all custom orders are final sale and cannot be returned or exchanged.
  • For any return inquiries, please contact us at [freequency.studio@gmail.com] with your order number and details.

7. Loyalty Program (Aura Points)

  • Our Aura Points loyalty program allows customers to earn points for purchases and other eligible activities. Points can be redeemed for discounts on future purchases.
  • Freequency Studio reserves the right to modify or terminate the loyalty program, including point accumulation, redemption values, and eligibility, at any time without notice.
  • Unused points expire after [12 months].

8. Intellectual Property

  • All content on our Site, including images, logos, and text, is the intellectual property of Freequency Studio and may not be copied, reproduced, or distributed without our written permission.

9. Limitation of Liability

  • Freequency Studio is not liable for any damages arising from the use of our products, including but not limited to physical injury, allergic reactions, or property damage.
  • Our products and services are provided "as is" without any warranties, either expressed or implied. We do not guarantee that our Site will be uninterrupted or error-free.

10. Governing Law

  • These Terms are governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.

11. Contact Information

  • If you have any questions or concerns about these Terms or your use of our Site, please contact us at [freequency.studio@gmail.com]