Refund Policy

Last updated: [13/9/24]

We want you to love your Freequency Studio purchase! Please review our Refund Policy for information on returns and exchanges.

1. Standard Products

• You may return unused, undamaged standard products within 14 days of receiving your order for a refund or exchange, minus shipping costs.
• Return shipping fees are the responsibility of the customer.

2. Custom Orders

• Custom-made items are final sale and non-refundable due to the personalized nature of the product.

3. Return Process

• To initiate a return, please contact us at [freequency.studio@gmail.com] with your order number and reason for the return.
• Once your return is approved, you will receive instructions on how to send the item(s) back to us.
• Refunds will be processed to your original method of payment once we receive and inspect the returned items.

4. Damaged or Defective Products

• If your item arrives damaged or defective, please contact us within 7 days of receiving the product with photos of the damage. We will work with you to provide a replacement or refund.

5. Contact Information

• For any questions about our Refund Policy, please contact us at [freequency.studio].